I want to:
| Transfer funds between my Coliban Water accounts | Complete a Transfer Funds Request form |
| If you paid the wrong account | You can claim a refund using the Refund Request form |
| Request a refund because my account is in credit | You can claim a refund using the Refund Request form |
If your Coliban Water account is in joint names, we will require authorisation from all account holders listed on the property title or lease.
Where all named on the account are unable to complete the refund form we require proof of payment to the Water Account which includes the Payment Reference Number for the property. The Payment Reference Number can be found on right of the payment slip.
If the refund is from an account that is not in your name or is in a business name, you will need to attach proof of the payment you made. This can include:
- A copy of your bank statement showing your name and the funds leaving your account. All other transactions can be blanked out.
- A screenshot from your bank app or a statement showing the transaction including the Payment Reference Number.
- A copy of the receipt of payment made in cash.
Proof of payment is required to protect your funds and assist during financial audits. If the required information is not received, the refund cannot be processed.
Bank details in the form of BSB and Account Numbers are essential as refunds cannot be processed to cards.
Requests may take up to ten business days to process. Requesting a refund through electronic funds transfer (EFT) will ensure funds are available in your account sooner than a refund cheque will clear.
Last updated on 23 Jun 2023